FAQ
Shipping & Delivery
What shipping methods do you offer?
We shipped by international express: UPS,FEDEX and
DHL. We also shipped by 4PX postage and SF postage.
How long does it take to get my products?
It takes about 5-7 business days. More details please
refer to our shipping policy.
Is shipping free? If not, how is it charged?
Free Shipping Within US&UK&DE&FR.
If you need to ship it to a country other than the US&UK&DE&FR, please contact us.
Do you ship internationally?
Yes.You can contact us.We will check the shipping cost and deliver the goods for you by international express and postage.(DHL, UPS, FEDEX, 4PX,SF)
Payments & Safety
How to buy and pay on this website?
Our products can be purchased directly online, and the payment gateway is VISA,MasterCard,American Express,PayPal,Discoverl.If you encounter payment problems, please contact us directly.
What are the payment methods you support?
Pure Oxygen supports VISA,MasterCard,American Express,PayPal,Discover.We will send you an email notification when payment has been made.
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept bulk orders?
Yes. Please contact us to get more details.
Returns & Refunds
Can I return my product?
We support 30 days return.All of our products are supported by the refund policy except the accessories and the used products. Before you apply for a return or refund, please read our return policy to confirm that your order is supported to be returned.
How to return?
Please contact us by email to let us know your request first.More details in return policy.
Please Note:It is important that you contact us for a return address before returning your item.The unauthorized return is not acceptable.
How long does it take to get a refund?
We will arrange the refund for you after the goods are received and checked correctly at our warehouse.The refund will take 1-2 business days to arrive.The refund will be processed to your original account.If the refund time is beyond this time limit, please contact PayPal or your issuing bank for further information.
Can I return it and exchange it for another product?
Exchange will be processed within 30 days after we receive your product. Please contact us by email to inform us of your order number and model you want to exchange, then please send the previous product back firstly, we will arrange to send a new product after receiving your returned package and confirming your shipping address.
Warranty & Repair
What is your warranty policy?
Our warranty period is 1 year.If the machine has any malfunction problems, our technicians will provide technical support and if necessary we will take back the machine for repair or replacement.If you want to add an additional 1 year warranty,the cost of the warranty is $150/year.
More Details: Our Warranty Policy