FAQ
Shipping & Delivery
What shipping methods do you offer?
We shipped by international express: UPS,FEDEX and
DHL. We also shipped by 4PX postage.
How long does it take to get my products?
It takes about 5-7 business days. More details please
refer to our shipping policy.
How much does it cost?
Free Shipping Within US.
If you need to ship it to a country other than the United States, please contact us.
Do you ship internationally?
Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Warranty & Repair
Do you offer warranty for your products?
Our warranty period is 1 year.If the machine has any malfunction problems, our technicians will provide technical support and if necessary we will take back the machine for repair or replacement. If you want to add an additional 1 year warranty, the cost of the warranty is $150/year.
Do you offer extended warranty?
An extended warranty can be added to your products for an additional cost.Please get in touch for more information about extended warranties.
Payments & Safety
How to buy and pay on this website?
Our products can be purchased directly online, and the payment gateway is PayPal.If you encounter payment problems, please contact us directly.
What are the payment methods you support?
Pure Oxygen supports PayPal payment.We will send you an email notification when payment has been made.
Is my payment data safe with you?
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Do you accept bulk orders?
Yes. Please contact us to get more details.
Returns & Refunds
Do you offer refunds?
Yes. More details please refer to our refund policy.
How much can I get refunded?
If you request a return&refund, we will charge you a service fee based on your payment amount. The fee is mainly caused by the product value impairment and restocking fee.(Please refer to the refund policy for details)
How long does it take to get a refund?
We will arrange the refund for you after the goods are received and checked correctly at our warehouse.The refund will take 1-2 business days to arrive.The refund will be processed to your original account.If the refund time is beyond this time limit, please contact PayPal or your issuing bank for further information.
Can I change to another product?
Replacing will be processed within 30 days after we receive your product. Please contact us by email to inform us of your order number and model you want to exchange, then please send the previous product back firstly, we will arrange to send a new product after receiving your returned package and confirming your shipping address.